What our Customers say...


I want to commend Rachelle for the way she communicated with me from start to finish and how professional she is. Crew Chief, Quincy and technicians did a great job as they have done in the past. Thanks to them for a job well done.

I thank SERVPRO, especially Stormi and the girls for working in  really bad conditions at my house and getting the job done. Through heat, stink and flies they worked. My wife and I thank them very much. 

I have used them out if Tyler. They did a great job!

SERVPRO has always been very responsive, friendly and professional for our customers. Today, they took the “value add” to a new level for me. They offer CE classes and I’ve never taken advantage until today. The class was different (in a good way!) than the typical CE class. Katie and Tiffany are fantastic!

Great Company with excellent work ethic. Special thanks to Tiffany Fletcher for being an awesome Rep!

Great customer service and quick response in our time of need! What a blessing it was to have SERVPRO on our side through this whole ordeal. Not sure I could have made it through the messy chaos without all their help and guidance along the way! Big thanks to all involved and highly suggest their services to anyone looking for help after any disaster or problem!

Crews were very professional and confident while working my water loss.

Very professional and pleasant. 

Thank you for your great service to help us when we had our water leak.  You were wonderful. 

Thank you for getting out to our facility so fast, and all your help.  SERVPRO is awesome! You always take care of us in our hour of need.  

Always willing to do whatever I asked and with a positive attitude. 

The entire crew has been awesome through this process!!!

SERVPRO of Tyler has been a pleasure to work with! We had a pretty decent size flood inside our home and they have been quick, curious, thorough, communication was great, and they really care!
Thank you guys for the amazing service!

Thank you for all of your help!

Cannot thank you enough!!! EVERYONE we dealt with were so amazing & helpful!!  Truly appreciate you guys.

We are very satisfied with SERVPRO.  We would recommend SERVPRO to anyone.

Crew members were so nice and friendly, and they did everything and more that we asked them to do.  They were prompt, courteous and efficient.  I will definitely use SERVPRO of Athens/Mineola/Palestine again!

We are very satisfied with SERVPRO's work on our water damage.  SERVPRO did a very good job.  

SERVPRO showed up promptly, assessed the damage and what it would take to eradicate the problem.  The crew was professional, experienced and the work was completed in a timely manner.  

The crew was the best.  Very professional and hard working.  I have told all my friends to call SERVPRO. 

The crew was GREAT!!  From the first meeting the crew made us feel comfortable with the process.  The crew was courteous and knowledgeable. 

Thank you!

The team helped make a difficult time less difficult by their awesome patience and kindness. 

Everyone was great!! We appreciate y'all.

The Crew Chief was exceptional.  What a nice and polite young man.  I was so impressed by his caring. 

Great service and very professional.

They were very professional!

Service was great! Worked with me on visit times! Communication was awesome!

We are very happy with SERVPRO's services.  Thank you!

I see your trucks everywhere. You guys do great work!

Y'all do such great work!

Thank you for everything!

The SERVPRO team worked hard and did a great job.

Thank you for your prompt attention. 

When my client needs to recover from an unexpected event, SERVPRO has earned my referral.  The SERVPRO of Athens/Mineola/Palestine team of specialists are consistently professional and take care of our customers immediate needs with swift attention and a respectful, caring heart.  You only need to attend community events to see the depths of their generosity in area charities, business organizations and events that matter.

Professional, prompt and thorough service!!


They got to me right away which was great!

Excellent service both technically and with customer courtesy. The crew was very helpful.

They did an awesome job!

ALL the workers were extremely pleasant to work with. 

I would like to compliment SERVPRO of Athens/Mineola/Palestine for attitude and professionalism.  I was extremely upset and the crew quickly allayed my fears and assured me they would handle the water damage.  This meant a lot to me. 

All crew members were patient, respectful and helpful.

They were very polite & thorough, often asked us if we had questions & when I did they always had helpful answers.  

I am impressed along with my clients that have used SERVPRO of Athens/Mineola/Palestine.  I high suggest SERVPRO to any of my customers. 

The service and professionalism that SERVPRO of Athens/Mineola/Palestine brings to East Texas is invaluable. Our customers have nothing but nice things to say about SERVPRO and this makes me happy to recommend.

As an insurance agent in Tyler, Texas I have had several claims that SERVPRO of Athens/Mineola/Palestine worked for my clients.  Their professional attention has been outstanding.  They have been praised for their timeliness and customer service by my clients.


I have been an insurance agent for the past five years in Bullard, TX.  SERVPRO has exceptional professionalism and timeliness.  I would recommend SERVPRO of Tyler.

I have worked with SERVPRO for many years and on multiple insurance claims.  Their technical methods, timeliness and customer service are all outstanding.


I have been an agent for Allstate Insurance Company in Tyler, Texas for 23 years.  When it comes to fire and water cleanup and restoration, SERVPRO of Tyler is the company I would personally use.  Lee Browning, staff and crews are second to none.  

In my many years as an insurance agent I have found SERVPRO of Tyler to be respectable of others property, courteous to my customers and always on time.  I would not hesitate to recommend SERVPRO of Tyler to my family or my customers in the event their services were need. 

Thank you for the quick response and arrival in the midst of what could have been a worst disaster. 

Dakota and his assistant did an outstanding job!  As well as the two gentlemen who came on Friday and Saturday. Thank you!!

The ladies that came to clean my mother's property did a great job and went out of their way to do extra things for me. I definitely am impressed.

They did a fantastic job. We had wonderful service. We would recommend SERVPRO to all our friends and family.

Very polite and well mannered young men!

Dakota and Jose are the best.  Very professional and hard working.  I've told all my friends to call SERVPRO if they have the need.  

I would recommend SERVPRO to anyone.  Love the folk who came to help us out! Thank you.

Great service and very professional. 

Outstanding job!  Thank you for your quick response and arrival in the midst of what could have been a worse disaster. 

Waking up to the unimaginable is the worst feeling. Water was pouring out of every seal of the house. My wife secured the leak, called the insurance agent-we had no idea what to do next. Our agent recommended SERVPRO to minimize the damage. Within hours they were on location & drying out our walls/floors, pulling damaged carpet, and ventilated walls. Due to the knowledge and efforts of the Crew Chief, within a few days of hard work and commuting a hundred miles a day our house was livable. Thanks SERVPRO.

In school maintenance we have our share of emergencies-floods, fires, noxious odors and the like. I call SERVPRO of Tyler. They are always on the scene within an hour. They are thorough and knowledgeable in disaster clean up. They have employees that are professional and courteous. They own plenty of state of the art equipment. They have always been able to handle our emergencies large or small. I do not hesitate in recommending SERVPRO of Tyler to anyone in need of disaster clean up.

When water damage struck we were so thankful to have SERVPRO of Tyler. Their friendly staff was eager to help, even late at night. The crews arrived and were cheerful during the entire process. They were also very knowledgeable and helpful during this difficult time. Vidal, his helper and the rest of the SERVPRO team were and are a true blessing during this time of need and crisis.

A huge tree destroyed our house during a thunderstorm. I don’t know how we would have gotten through the overwhelming situation without SERVPRO of Tyler. Their response was immediate with unbelievable knowledge of how to manage our disaster. Employees were professional and empathetic during the process of removing 20 years of contents.

SERVPRO of Tyler, SERVPRO of Athens/Mineola/Palestine are what their name implies- PROFESSIONALS at what they do. We highly recommend SERVPRO.

Just wanted to send a thank you to your staff for responding so quickly and professionally to our recent water disaster. Thanks to your quick response, things are progressing nicely and drying out quickly. Don’t know what we would have done with you!

As a result of our recent rains in East Texas, I have experienced 3 incidences of flooding in my boathouse. Within minutes of contacting SERVPRO, I received a call back offering to come immediately. SERVPRO was very professional and courteous. They provided the necessary equipment to complete the drying out process and I received daily progress reports from the technicians. I highly recommend the entire SERVPRO staff!

After storm damaged our roof I was left with water damage and collapsed ceilings. My newborn son was premature and in the NICU and I needed someone to help facilitate the entire restoration process. SERVPRO was here to help us. Their professionals were respectful and knowledgeable. SERVPRO helped get us get our house back in order so our newborn son could come home to a safe home. Thank you SERVPRO.

Awesome! Just Awesome!

Hats off to the young men working long hours from Tyler helping all of us out in Wylie, Texas. They have been working long hours and you see how exhausted they are but they have been extremely professional every time they have showed up. They have been great with my dogs as well. Kudos so this office and these young men!!!